Process Owner Configuration Management

Process Owner Configuration Management

  • Den Haag
  • Tech
  • € 3.252 - € 4.646

We bieden je

  • NS Business card, ook privé te gebruiken
  • 13e maand en vakantiegeld
  • 27 vakantiedagen en 1 Diversiteitsdag
  • Hybride werken

Waarom NN Group

  • Meest menselijke corporate
  • Internationale werkomgeving
  • Support +20 miljoen klanten
  • Werken waar en wanneer jij wil

Do you have a passion for ensuring reliability in IT Service Management and do you want to establish and maintain an excellent process that optimally manages the life cycle of all configuration items and their relationships with one another? Join our team and play a vital role in ensuring our IT Service Management processes run smoothly. In addition you will be collaborating closely with other Process Owners of related processes to guarantee seamless service delivery. Apply now and be a part of a company that really values reliability.

Wat ga je doen?

As the Configuration Management process owner, you are the central figure in the process through which our clients can identify and maintain Configuration Items to support their Digital Products. Together with your fellow ITSM process owners, you work towards improving the IT service management processes and report on the process's performance. In this way, you and your ITSM team contribute to the reliability of NN's IT landscape and provide high-quality service to NN as a whole.

You are someone who exactly knows what you want and need. If it's not immediately available, you'll take care of it yourself. Whether it's acquiring knowledge or taking steps forward, you bring an enormous positive energy and ask the right questions, keeping everyone, including management, focused. Thanks to your strong personality, IT Service Management knowledge, and experience, you are a valuable sparring partner. People enjoy being around you because you inspire them from this strength and involve them in continuous optimization, both in English and preferably Dutch. Additionally, knowledge of ServiceNow ITSM/ITOM is a plus!

Realistic Results:

  • Establishing and documenting a lean Configuration Management Process in line with the NN-Group strategy and objectives
  • Building a foundation for IT Digital Products to achieve Chain Monitoring
  • Working together with stakeholders to integrate other sources with the CMDB to enhance the multi-source CMDB
  • Develop dashboards and reports to provide insight into the maturity and health of the CMDB
  • Ensuring that the Configuration Management process is compliant with all relevant regulations, standards, and policies
  • Monitoring the performance of the Configuration Management Process and identifying areas for improvement
  • Coaching IT teams and stakeholders on the configuration management process and procedures
  • Give guidance/workshops to teams in modelling their Digital Products within the CSDM model and to achieve Chain Monitoring
  • Automating and simplifying process activities to streamline the process and increase efficiency

Wat wij jou bieden

NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

  • Salary between € 3252,- and € 4646,- depending on your knowledge and experience
  • 13th month and holiday allowance are paid with your monthly salary
  • 27 vacation days for a 5-day working week and one Diversity Day
  • A modern pension administered by BeFrank
  • Plenty of training and learning opportunities
  • NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometres travelled
  • Allowances for setting up your home office and for internet use

We work hybrid at NN. Together with your team, you decide where, how and when you work. The official location of this job is The Hague.

Lees meer

Your first week

08:00 12:30 18:00
Headed to the office
A personal welcome from your manager
Pick up laptop at IT Service Desk
Meeting your team
Going home
Headed to the office
Onboarding session: Welcome at NN! With information about NN and the values 'care clear & commit'
IT onboarding session
Going home
Day start with the team
At NN we work hybrid, today you work from home.
Walking lunch
Online meetings and emails
Teams meeting with a colleague from NN Group
Headed to the office
Onboarding session Facility Management and HR
Lunch at the office with colleagues
Online session about security at NN
Going home
Go through a few more emails and process all the new impressions you have gained so that you can go into the weekend with a great feeling.
You finish right on time! At NN a standard working week is 36 hours

Wat je meebrengt

  • Around 4-5 years of experience as an ITIL Process Manager
  • Relevant experience with Configuration Management / ServiceNow ITOM
  • Knowledge and experience with ITIL processes (ITIL V3, ITIL 4)
  • A strong sense of energy and a results-oriented approach

Je zal samenwerken met

You will be working with positive, enthusiastic, and professional colleagues who appreciate collaboration very highly. Doing activities together, such as having a drink or lunch, is highly valued. Each team member is responsible for a process, but is eager to learn from and strengthen one another. The team currently consists of six colleagues. Next to that you will work closely with other teams that are responsible for either developing the process within the NN Service Management tool or the operational activities related to the Configuration Management process. Will you contribute to the team's knowledge and growth by being our new colleague?

Kan ik je ergens mee helpen?

Renske Timmerman

Renske Timmerman

Talent Acquisition Specialist Tech & Data

Wat gebeurt er na je sollicitatie?

Ben je net zo enthousiast?

Je wordt doorgestuurd naar NN's eigen recruitment systeem waar je kunt solliciteren en jouw sollicitatie ook kunt beheren..

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