Senior (ITIL) Service Manager

Senior (ITIL) Service Manager

  • Den Haag
  • Tech
  • € 4.463 - € 6.376

We bieden je

  • NS Business card, ook privé te gebruiken
  • 13e maand en vakantiegeld
  • 27 vakantiedagen en 1 Diversiteitsdag
  • Hybride werken

Waarom Nationale-Nederlanden

  • Support +20 miljoen klanten
  • Sterk Nederlands merk
  • Inclusieve werkgever
  • Werken aan vitaal Nederland

As a Senior (ITIL) Service Manager at Nationale Nederlanden (NN), you will support the Marketing Automation team at one of the Netherlands’ largest financial companies. Based in The Hague, you will use your operations skills and expertise to optimize our complex IT environment, keeping things running smoothly and fixing problems along the way. So doing, you will help us care for what matters most to our customers and stakeholders.

Wat ga je doen?

Wat je gaat doen

In this role, you will be responsible for the IT Service Management of our Marketing applications. This will include monitoring incidents, problems and risks and managing knowledge and change. You will also supervise the life cycle management of all our Marketing applications and interfaces including all related infrastructure, building, monitoring and operating processes. In addition, you will:

  • Ensure continuous quality control by setting up automated PEN, security, regression, end-to-end and acceptance tests
  • Set up, monitor and report on Service Level Agreements and IT controls and ensure compliance with all NN standards
  • Set up technical configurations for the applications and interfaces in a Cloud/SaaS environment (AWS, Azure) using programming languages such as JavaScript and Python
  • Share knowledge through (technical) documentation, Service Now (CMDB) and SharePoint
  • Identify and report on technical issues and propose improvements

Wat wij jou bieden

Wat wij jou bieden

NN invests in an inclusive, inspiring work environment and skills and competencies for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

  • A salary between € 4,462 and € 6,375 (based on 36 hours) depending on your knowledge and experience
  • A 13th month and holiday allowance are paid with your monthly salary
  • 27 vacation days for a 5-day working week and one Diversity Day
  • A modern pension administered by BeFrank
  • Plenty of training and learning opportunities
  • NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometres travelled
  • Allowances for setting up your home office and for internet use
  • A beautiful and sustainable office – completely renovated in 2022

While you’ll be officially based in The Hague, we work hybrid at NN. This means that together with your team, you may decide where, when and how you work.

Lees meer

Je eerste week

08:00 12:30 18:00
Richting kantoor
Een persoonlijk welkom van je manager
Spullen ophalen bij IT Servicedesk
Meeting met het team
Naar huis
Richting kantoor
Onboarding sessie: Welkom bij NN! Met informatie over NN en de values 'care clear & commit'
IT onboarding sessie
Naar huis
Dagstart met het team
Bij NN werken we hybride, vandaag werk je bijvoorbeeld vanuit huis
Walking lunch
Online meetings en mails bijwerken
Teams afspraak met collega binnen NN Group
Richting kantoor
Onboarding sessie vanuit Facility Management en HR
Lunch op kantoor met collega's
Online sessie over security binnen NN
Naar huis
Nog een paar mailtjes doorlopen en alle opgedane indrukken verwerken zodat je met een goed gevoel het weekend in gaat.
Je sluit lekker op tijd af! Bij NN is een standaard werkweek 36-uur

Wat je meebrengt

Wat je meebrengt

As an operations mastermind, you are energized by Service Management. You have a passion for automation and implementing recurring tasks and an awareness of the security needs of a financial company. You are a team player who takes responsibility while sharing knowledge to take your team to a higher level. You also have sufficient experience and gravitas to engage in technical discussions and convince stakeholders at all levels. You also have:

  • A Bachelor's degree in Computer Science, Engineering, or prior experience working with software development systems
  • At least 5 years of working experience in Service Management at a large company
  • Experience with a Cloud/SaaS environment (AWS, Azure), Terraform, Azure DevOps, AD, JavaScript and Python
  • Experience with the Adobe Experience Platform or a similar platform is preferable
  • Knowledge of the LCM of applications and how to work in an Agile environment

Je zal samenwerken met

Met wie je werkt

You will join our Marketing Automation team, which is responsible for the maintenance and development of our Adobe Experience Platform, including features such as analytics, a data platform, journey planning, personalization and data collection. In this role, you will closely cooperate with several end-to-end business unit teams and other platform teams like Customer Data, Salesforce ServiceCloud and CMS. In line with the Agile approach, we’re dedicated to continuous improvement and strive to bring out the best in each other. We value open communications and our motto is to do what we say and to say what we do. Regular office meetups and events help to keep our team motivated.

If you are enthusiastic about this vacancy and think that you would be a good fit for the team at NN, we would like to invite you to apply. We are very keen to find out who you are, what motivates you and what you can contribute to this role at NN.

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