At NN Group, our ambition is to be an industry leader, known for our customer engagement, talented people, and contribution to society. We are strengthening our emphasis on enhancing operational efficiency, and therefore we are focusing on standardisation, automation, and re-use without losing our focus on CX and growth. Technology and data will enable us to successfully transform our business. To achieve this, we have embarked on a transformation programme focusing on six workstreams across our operating countries. We are excited to work towards our ambitious goals for the future. Are you up for a new challenge and would you like to help us shape the future? Read more below and apply!
As a Process Owner you support the Future Ready workstream: Digital and Frictionless Journeys, where you work closely with the workstream's central business owner at NN International as well as several country teams. Our workstream's goal is to establish state-of-the-art and AI-enabled digital and frictionless journeys, optimized both for efficiency as well as customer satisfaction. As a Process Owner, you will lead the design and delivery of one of these initiatives to deliver high-impact work. Your focus will be on helping deliver our vision in the Service domain – i.e. how customers engage with NN in the various territories in the normal course of maintaining their policies. You stimulate the adoption of the initiatives by various business units and ensure their successful implementation. Together with the Central Business Owner, you shape and co-create initiatives that help to realize our vision for the future. You work on highest-impact projects for the Service part of our stream. In addition, you are the driving force behind strategic implementation with a hands-on approach. You ensure that the initiatives deliver the planned objectives and value. In some cases, you will drive design and as the stream matures you will increasingly be responsible for working with squads to deliver improvements into the business units. Moreover, you will:
Lead a team of 1-2 staff in the near term as we focus on design – as the stream matures and shifts towards execution, the expectation is that you will focus more on giving direction to the delivery squads (working closely with the tech lead and solution architects)
Have the responsibility to achieve the objectives, budget, planning and implementation for the various initiatives – including thinking creatively about how to solve challenges that inevitably arise
Keep the relevant stakeholders proactively and timely informed about the progress of the various initiatives and keep them involved in the decision-making process by reporting on OKRs, progress and KPIs of strategic projects/initiatives
Identify and mitigate risk, including technical challenges, data quality issues and regulatory compliance
Manage the expectations regarding risk and quality are shared and escalations regarding the project/initiatives are addressed in a timely manner
Wat wij jou bieden
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:
A unique opportunity to play an important role in an international transformation programme
Collaborative opportunities with top-tier technology and business leaders
You will be exposed to diverse tech landscapes and best practices
Recognition and growth in a forward-thinking organisation
We offer this job fully remote as a virtual assignment. As part of this role, you will have an employment contract under the local collective labour agreement (CLA) from one of the 11 countries where NN operates. This means you can apply for the job if you reside in one of the countries where NN is located (Netherlands, Belgium, Czech Republic, Poland, Slovakia, Hungary, Romania, Spain, Greece, Turkey, Japan). Once we know from which country you will perform the job, we will be able to inform you better about the local employee benefits.
Lees meer
Wat je meebrengt
You possess a Bachelor’s degree in business management, economics, data science or related field, and project management skills. You have a good understanding of business objectives related to the project, are able to switch communication at different levels and know how to convincingly involve others in proposals and plans. In addition, you should demonstrate curiosity, willingness to try out new things, and look for ways to improve. You should also have an understanding of diverse cultural contexts and effectively working within these environments to ensure successful collaboration and project execution. You also:
Have a minimum of 5 years experience in product management, project management, customer/agent focused operations, or relevant domains in financial industry – insurance industry would be an advantage
Have experience with and understanding of Ops departments, call center processes and experience in running change initiatives in this domain
Have knowledge of agile methodologies and portfolio/program management frameworks
Are fluent in English
Finally, knowledge of self-service portals and apps, Salesforce software environment, technology in the FS domain and how to deliver business improvement initiatives with significant tech components is an advantage
Je zal samenwerken met
You will join the Digital and Frictionless Journeys workstream, with a focus on building seamless digital processes fueled by data and AI. This workstream is dedicated to increasing the efficiency of our operations staff, improving user experience, and decreasing customer effort, while also supporting our growth ambition. By building these seamless digital processes, we aim to increase conversion rates, reduce churn, and improve claims ratios. You will:
Work with diverse teams within NN International, covering 8 business units (Poland, Belgium, Greece, Hungary, Slovakia, Czech Republic, Romania, Spain)
Work with product owners and technology experts within NN Insurance International and NN Group
Work with Delivery squads in NN’s Data & AI Hub to help deliver these initiatives into the various territories
Work with external partners and collaborators
Partner with key business stakeholders in Insurance International regional office as well as the centrally driven Value Management Office
This job is a virtual assignment which means you will fully work from home. You will travel regularly to meet your team. This means that the willingness to travel is important for this job position.
Jouw CV en motivatie worden door de Talent Acquisition Specialist en manager bekeken. Je ontvangt een reactie binnen twee weken.
2 Interview(s) en online assessment
We streven ernaar binnen een week het eerste gesprek in te plannen. Voorafgaand aan je tweede gesprek vragen we je een online assessment te maken.
3 Aanbod
Zijn we een match? Dan ontvang je van ons direct een aanbieding. De Talent Acquisition Specialist loopt samen met jou het aanbod door.
4 Welkom bij NN
Aanbieding geaccepteerd? Gefeliciteerd! Om alles ook administratief goed te regelen starten we de pre-employment screening en sturen we jouw arbeidsovereenkomst toe.
Ben je net zo enthousiast?
Je wordt doorgestuurd naar NN's eigen recruitment systeem waar je kunt solliciteren en jouw sollicitatie ook kunt beheren..
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